Frequently asked questions
Why should I use Double instead of hiring someone part-time?
I just signed up. What's next?
Can I interview my Double?
What factors do you consider when matching me with a Double?
Where is Double available?
About our assistants
What is a Double?
What tasks can my Double help with?
What tasks can't my Double help with?
When is my Double available?
About our app
How do I communicate with my double?
Why do you only accept people who have a Google Suite or Outlook account?
How do you protect client privacy and data?
Every double we hire signs an NDA before they are matched with an executive. The NDA covers all data they receive from third-parties while working with Double. This measure protects not only Double's data, but any and all information our executives share with our Double assistants while working with us, regardless of which clients they're working with or who provides the information to them.
When executives are onboarded to Double, we either ask them to add their double to their existing password manager, or we guide them through creating a free and secure 1Password vault through Double that is shared between them and their new assistant. This ensures all shared, sensitive information is protected.
We also recommend our clients interact with their assistant through our Double mobile app, desktop app, or Chrome extension. The data passed through these communication tools are always encrypted—both at rest and in transit.
How does billing work?
Our plans start at just 10 hours per calendar month for $499. After your first month, you can choose to upgrade to another pricing plan that works best for your needs. Each plan includes a set number of hours to be used every calendar month, for any hours your Double works beyond the included hours, you will be billed at the hourly rate according to your plan. As you upgrade to a higher tier plan the cost per hour reduces further.
The first week of every new month your credit card gets charged for the plan plus any additional hours used in the previous calendar month. Some plans allow you to receive an invoice and pay it online.
Can Double support a team?
Yes, Double can support multiple individuals in one organization or team. We offer Plans for Teams to bundle hours for even greater benefits and lower costs per hour.
While we cannot guarantee that you and your teammates will have the same Double due to availability and compatibility, we do our best to have as few Doubles working across your team as possible. Our Doubles go through a rigorous vetting and selection process, so you can expect a consistent level of service and excellent collaboration.
The primary user of your Double for Teams plan will have the ability to add and remove team members and set a maximum number of hours for their teammates, in addition to deciding whether personal tasks are allowed or not. If you have any other questions, please feel free to schedule some time to speak with our team.
Vetting and selection process
How do you source your assistants?
What is your candidate vetting process?
Our team only considers applications from candidates who have been executive assistants for 2+ years and have proven experience working remotely and with top executives. We then begin an extensive interview process that lasts a minimum of two weeks. During the interview process, candidates must:
- Complete a written and video test about situations they would face with executives for problem solving and critical thinking assessment
- Interview with our in-house recruiting team for skills assessment
- Interview with a manager and a member of our leadership team for culture assessment
In addition, our team performs reference calls and speaks with the assistants' former employers. Verified background checks are also required for every assistant we hire. We use a thorough background checking platform called Checkr to safely verify identity and confirm the individual’s employment history.
How do you evaluate candidates for experience and professionalism?
During each part of the interview process detailed above, our team evaluates candidates across five key competencies that we have identified as critical indicators to success.
Problem solving: Our team uses scenario-based assessments and questions to identify candidates who are strong critical thinkers, creative problem solvers, proactive, adaptable, and work well under pressure.
Organization: The structure of the interview process enables us to evaluate how well candidates can balance competing priorities, context switch efficiently, manage time effectively, and present information clearly and succinctly.
Communication: From the moment an application is submitted through the end of the interview process, we look for clear, proactive, adaptable, and professional communication skills in every written and verbal interaction.
Relationship building: Relationships are at the heart of what we do. Our team leverages the scenario assessments to identify candidates who are proactive, flexible, trustworthy, discreet, coachable, and positive.
Technology: Our executives use a wide range of productivity tools and apps. Therefore our double assistants must be in-the-know about the latest platforms and willing to level-up when they’re not.
How do you ensure successful matching between an assistant and executive?
Before an assistant can be matched with an executive, they must complete a week-long onboarding process. During this time period they review all of our guidelines and policies and meet with current, experienced doubles. New assistants also take a personality assessment, which is one of the data points we use during matching.
When matching clients and assistants, we take into account the following attributes: - Cities and timezones - Assistant experience working with different executives and industries - Executive experience working with assistants - Difficulty level of anticipated tasks, balance of personal vs professional support - Executive style of organization and communication - Common interests and pet peeves
Once an assistant has completed their onboarding, they are matched with only one or two executives to begin with, so that they have time to ramp up. Each seasoned Double assistant supports 3 to 4 executives on average.