Services Agreement (June 2024)

Updated April 1, 2025

Please review these terms and conditions carefully.

This Double Atelier Services Agreement (collectively, together with all related Double Order Forms and Double Data Processing Addendum, the “Agreement”) is a legally binding contract between PSC Double Acquisition, LLC ("Double", “we”, “us” and/or “our”) and you (“Customer”, “you,” and/or “your”) governing your use and access to our Services (defined below). Double and Customer are hereinafter referred to from time to time individually as “Party” and collectively as “Parties”.

RECITALS

Double provides a modern assistant service through its owned and operated websites, including www.withdouble.com (the “Site”) and Double Platform (as defined in Section 1 (Definitions) below). The Site, Double Platform and all administrative and/or professional services provided to Customer in relation thereto (the “Virtual Assistant Services”) are referred to collectively in this Agreement as the “Services.”. This Agreement applies to you whether you are a natural or legal person. If you are accepting this Agreement as an individual, you represent and warrant that you are at least eighteen (18) years of age. If you are accepting this Agreement on behalf of a company or any other (legal or natural) person, you represent and warrant that you have full authority to bind that company or person to these terms and conditions. If you or your organization is bound by a Double Order Form (as defined in Section 1 (Definitions) below), then that Double Order Form will take precedence over this Agreement solely to the extent necessary to resolve any conflict or inconsistency. All other provisions of this Agreement will remain in full force and effect.

By (1) CLICKING A BOX OR BUTTON INDICATING ACCEPTANCE OF THIS AGREEMENT, (2) ACCEPTING THIS AGREEMENT IN ANY OTHER MANNER SPECIFIED BY, or (3) accessing or using this site, the Double Platform, or any of the Services, Customer agrees to and accepts all of the terms and conditions set forth herein. IF YOU DO NOT WISH TO BE BOUND BY THE THIS AGREEMENT, PLEASE EXIT THE SITE NOW AND CEASE USE OF ANY SERVICES. YOUR REMEDY FOR DISSATISFACTION WITH THE SITE OR INFORMATION AVAILABLE ON OR THROUGH THE SITE, IS TO STOP USING THE SITE. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THIS AGREEMENT BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THE SITE.

THIS AGREEMENT CONTAINS AN ARBITRATION ATTACHMENT, WHICH, WITH LIMITED EXCEPTION, REQUIRES CUSTOMER TO SUBMIT CLAIMS CUSTOMER HAS AGAINST DOUBLE TO BINDING AND FINAL ARBITRATION. UNDER THE ARBITRATION ATTACHMENT, (1) CUSTOMER WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST DOUBLE ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER, IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND (2) CUSTOMER WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS.

This Agreement is effective as of the date you accept the terms of this Agreement or as of the date of last signature on an applicable Double Order Form between you and Double, or, with regards to using the Site, immediately upon commencement of your use of the Site (the “Effective Date”).

SCHEDULE A

Dispute Resolution by Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS CUSTOMER’S RIGHTS.

1. Agreement to Arbitrate This section is referred to as the “Arbitration Agreement.” Double agrees that any and all disputes or claims that have arisen or may arise between Customer and Double, whether arising out of or relating to this Agreement, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that Customer may assert individual claims in small claims court, if Customer’s claims qualify. Customer agrees that, by agreeing to this Agreement, Customer and Double are each waiving the right to a trial by jury or to participate in a class action. Customer’s rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. Notwithstanding the foregoing, this Arbitration Agreement shall not preclude either Party from pursuing a court action for the sole purpose of obtaining a temporary restraining order or preliminary injunction in circumstances in which such relief is appropriate; provided that any other relief shall be pursued through an arbitration proceeding pursuant to this Arbitration Agreement.

2. Prohibition of Class and Representative Actions and Non-Individualized Relief Customer and Double agree that each may bring claims against the other only on an individual basis and not as plaintiff or class member in any purported class or representative action or proceeding. Unless both Customer and Double agree otherwise, the arbitrator may not consolidate or join more than one person’s or Party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual Party seeking relief and only to the extent necessary to provide relief necessitated by that Party’s individual claim(s).

3. Pre-Arbitration Dispute Resolution Double is always interested in resolving disputes amicably and efficiently, and most participant concerns can be resolved quickly and to the participant’s satisfaction by emailing Double ’s support team at [email protected]. If such efforts prove unsuccessful, a Party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Double should be sent to 206B West James Street, Lancaster, PA 17603 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If Double and Customer do not resolve the claim within sixty (60) calendar days after the Notice is received, Customer or Double may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Double or Customer shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which Customer or Double is entitled.

4. Arbitration Procedures Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Commercial Arbitration Rules (collectively, the “AAA Rules”), as modified by this Arbitration Agreement. If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. The arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under this Agreement and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. Unless Double and Customer agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination shall be made by AAA. If Customer’s claim is for $10,000 or less, Double agrees that Customer may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing or by an in-person hearing as established by the AAA Rules. If Customer’s claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

5. Costs of Arbitration Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. Any payment of attorneys’ fees will be governed by the AAA Rules.

6. Confidentiality All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

7. Severability If a court or the arbitrator decides that any term or provision of this Arbitration Agreement other than clause (b) above is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of clause (b) is invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void. The remainder of this Agreement will continue to apply.